Hiring for a call center is unlike any other industry. Often, there are periods of heavy ramping up and high call volume, and it’s essential to be prepared. So what happens if you’re under pressure to hire top call center staff in a very short amount of time? Before you go one step further, consider… Read more »
Have you given much thought to your cover letter? You may not have considered it lately, or you may have even decided to skip it all together. But the truth is, a cover letter is an important part of your job search. When you craft an inviting cover letter, you can positively influence the reader… Read more »
So you’re thinking about partnering with a staffing agency. What should you know before you select a recruiter to help you fill your next job opportunity? Not all recruiters have the same skills, level of experience, or expertise here in the DFW area, so it’s important that you’re asking the right questions to drill down… Read more »
If you’re in the market for a call center job, you may want to consider some of the important traits that recruiters are looking for when filling these openings. The truth is, call center positions aren’t one-size-fits-all and a recruiter needs to weigh the experience and personal skills of each candidate before making a placement.… Read more »
When you’re in charge of hiring talent for your IT department, do you enter the situation blind? With dozens of resumes and interviews, how do you choose the right person for the job beyond a gut feeling about them? The truth is, the proper vetting will be an important component to hiring top IT talent… Read more »
There is a certain reputation surrounding temporary work. Many people view assignments only as stop-gaps between permanent jobs. Others see them as something of a difficult caliber than traditional employment. But the industry has changed greatly over the years and temporary work can benefit both the employer and employee. If you’re willing to take a… Read more »
Managing a call center is unlike any other management position. Not only do you need to ensure your staff is up to date on the latest company information and are providing quality service to callers, you also need to manage the caller experience and often daily changes in priorities or details. There are definitely call… Read more »
Maybe you’ve had your career goals written out since you were young. Or maybe you still don’t know what you want to be when you grow up, but you know you don’t want to stay in your current job forever. In many cases, the key to your growth will be that company promotion. So how… Read more »
Do you review your organizational policies from time to time? Policies certainly play an important part in the success of a company, but there may also be instances where old, out of date policies aren’t eliminated or policies are complicating a process rather than enhancing it. There are a variety of things to consider when… Read more »
Information technology is an industry that hasn’t slowed down in the last decade. That means lots of professionals at many stages of their career, from fresh college graduate to career changers looking for a new start, are pursuing IT jobs. So what are the top in-demand jobs in the Dallas-Fort Worth area right now? Here… Read more »
